Transportation Service is a form of public transport. You therefore often travel with others, but in a car or a service vehicle. You need to have been granted a permit to travel with Transportation Service.
When you have a permit for Transportation Service (Färdtjänst), you travel with us and we will help you with the journey.
The Transportation Service permit is valid for travel throughout Örebro County and 30 km outside the county border. If you need to make longer journeys, you can apply for a National Transportation Service.
Apply for a Transportation Service permit
If you wish to travel using the Transportation Service you will need a permit. In the county of Örebro, it is Region Örebro County (Region Örebro län) that handles applications and decides on permits. The processing time for an application for a permit is 4-6 weeks. You will be notified of the decision in writing.
Information about what is required to be able to use the Transportation Service is available at 1177 Healthcare Guide (information in Swedish only)
You can apply for a Transportation Service permit via 1177 Healthcare Guide e-services. (Information in Swedish only) If you would rather print out a form and send it in, you can use the following forms:
pdf Medical statement for the Transportation Service and National Transportation Service (for use by care staff and in Swedish only)
How does the Transportation Service work?
You can travel using the Transportation Service at the same times as the scheduled public transport services, i.e. between 5.30am and midnight, Sunday to Thursday. On Fridays and Saturdays, you can travel between 5.30am through to 2am the following day.
When you are picked up, the driver will help you from the entrance to the building to the vehicle, together with your baggage and any walking aids you may have. At the end of the journey the driver will help you out of the vehicle and to the entrance to the building. If the driver feels it is not possible to drive all the way to the entrance, she or he will accompany you, both when you are picked up and dropped off.
Carpooling and pick-up time
All our Transportation Service journeys are planned to ensure as many people as possible are able to travel at the same time. You may therefore need to sometimes travel before or after your requested departure time. When you book your journey, you can find out what time the vehicle is due to arrive. Depending on traffic conditions and vehicle availability, your pick-up could be up to 10 minutes later than the scheduled time if you are in a town, and up to 15 minutes later than the scheduled time if you are outside a town.
If you need to be at your destination by a specific time, please notify us and book well in advance. Remember that your pick-up time is adapted so that we can ensure you arrive on time.
Price, payment and monthly card
The lowest fee is SEK 40. Thereafter, the cost increases according to the length of the trip. The highest fee is SEK 125. You can pay either in cash or by card before the trip begins. You who travel with our Transportation Service to and from work, studies or positions of trust can apply for a monthly card in the travel service.
Aids and luggage
You can bring two transport aids and two bags with you on the trip. This also applies to the companion and fellow traveller. The size of the service travel vehicle is adapted to your needs, not to that of the companion or fellow traveller.
Companion, fellow traveller and children
You can bring a companion and a fellow traveller on the trip. The companion travels at no extra cost. Your company gets on and off at the same addresses as you. As the companion must be helpful during the trip to cover your needs, the companion must be over 18 years old.
The fellow traveller pays a fee according to the travel service tariff. The fellow traveller gets on and off at the same addresses as you.
Own children (up to 20 years) can also accompany you free of charge as long as they (and any companions) can be accommodated in the same vehicle as you. If you are not the guardian of the child, you must be registered at the same address. Children get on and off at the same addresses as you.
Guide dog and pet
You can bring a guide, service, and signal dog or pet on the journey. You are responsible for ensuring that the animal can be transported in accordance with current legislation; in a cage or harness. The animal travels in the luggage compartment of the vehicle if possible.
If you are unable to complete your business trip without a special service, you can apply for it. It can be about front seat placement or direct travel.
If you need carrying assistance because you are unable to move up a flight of stairs - contact the Transport Service Unit and we will help you.
How to book, change and/or cancel a journey
If you have a Transportation Service permit you can book, change, and cancel a Transportation Service journey by telephone, using our app, or online.
Using our app or the online journey service it is easy to book, change, or cancel your journey at any time of the day or night.
You can also call our Order Centre and pre-book your journey. The centre is open between 6.30am and 9pm. After 9pm you can call and book a journey using the Transportation Service if you wish to travel immediately. You can cancel by telephone any time of the day or night.
Book your journey well in advance, preferably the day before. Special Transport Service vehicles should be booked between 8am and 4pm the day before. Ideally, you should book your return journey at the same time.
The time when most vehicles are free is at weekdays between 10am and 2pm – that is the easiest time to book a journey.
Service Travel's web service
You can book, change and cancel your trip directly in our web service. To be able to use the web service, you need to create an account. You do this under the heading "Create account" in the web service.
Service Travel's app
You can book, change and cancel your trip in our app - Service Travel Region Örebro County. You can download the app from the App Store or in Google Play. But first you need to register and create an account. You do this in the Service Travel's web service under the heading "Create account". You then use the same login information for both the web service and the app.
You can call our Order centre on 0771-92 00 00 and pre-book your journey between 06.30am and 09.00pm. After 09:00pm you can call and book a Transportation Service journey if you want to travel immediately. You can cancel around the clock. Feel free to book your trip well in advance, preferably the day before.
We need to know this when booking:
- Your name
- Where you want to be picked up
- Wherever you want to go
- If you have a companion or other fellow traveller
- If you use any aid
- If you have a time to take into account
- If you want to bring a pet on the trip
- Other information that may affect the trip
Transportation Service voucher and accompanying person permit on public transport
If you have a Transportation Service permit and live in the municipalities of Örebro, Lindesberg or Karlskoga, you can order a Transportation Service voucher (Färdtjänstbevis). With a Transportation Service voucher, it is cheaper to travel using public transport. Contact our Customer service for more information.
If you are able to travel by bus with the aid of an accompanying person you can receive an accompanying person permit. Contact our Customer service for detail.