About ticket inspections
The ticket inspector's job is to check if a traveller has a valid ticket för the trip. As a traveller, it is your responsibility to make sure you have and can present a valid ticket or card for the entire journey. If you do not have a valid ticket on inspection, the ticket inspector may impose a surcharge. This in accordance with Swedish law legislation (1977:67).
We may, without prior notice to you, block or confiscate a travel document if we suspect misuse or unauthorised use. Misuse includes any type of fraud, false purchases or falsely provided information. We may also block or confiscate a travel document if you breach our General Travel Conditions or the Public Order Act (SFS 1993:1617).
Ticket inspection on board the bus and Närtrafik
We carry out ticket inspections to help prevent the use of incorrect tickets and to make sure passengers pay for their journeys. It is your responsibility to have a valid ticket for the entire journey.
You must be able to show a valid ticket to a ticket inspector. If you are travelling with a ticket purchased in our app, your phone must have enough battery throughout your journey.
During an inspection, you must temporarily hand over your phone, travel card or other ticket to the inspector so that they can check that it is valid.
Ticket inspection on board a train
Ticket inspections on trains are conducted by the on-board staff, even though you are travelling using our tickets. If you have any questions about ticket inspections on trains, contact the rail company you travelled with.
Ticket inspection School card junior
If you travel with a school travel card, you must always be able to show it to a ticket inspector. The card must be valid for your journey.
The inspector can take the card if it is not being used correctly. If the card has been misused, it will not be returned. We do not pay for any costs caused by the card being taken.
Parents or guardians must pay any penalty fare and any related costs.
Ticket inspection School card senior
If you or your child travels with an invalid School Card Senior, a ticket inspector may charge an additional fee. A School Card Senior is invalid if it does not meet the requirements for travel.
During a ticket inspection:
- You must show your School Card Senior to the ticket inspector.
- The card must be filled in correctly before you travel.
- You must show the special photo ID that proves you are allowed to use the card.
- The card must be valid for the journey.
If you or your child has not filled in the information on the back of the School Card Senior correctly, the card may be taken by the ticket inspector. You can collect it from Customer Service at Örebro Travel Centre.
Please bring:
- the receipt from the ticket inspector
- a certificate from your school showing that the card belongs to you
- valid photo ID
It can take up to four working days before the card is available at Customer Service. We do not pay for any costs caused by this.
If the School Card Senior has been misused, it will not be returned. You will then have to pay for your own journeys to and from school for the rest of the school year.
Body-worn cameras
Ticket inspectors use body-worn cameras to increase safety on board and help prevent threatening situations.
From January 1, 2024, we have hired QSecurity to perform the inspections.
Comments on an additional fee
If you have received an additional fee and disagree with it, you can contact us through our website.