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Refunds are handled by our Customer Service. Here you will find the rules for the different tickets. The refund rules are set out in our travel terms and conditions.

Our travel terms and conditions.

Rules for repurchase per ticket
  • Repurchase of unused season ticket or Travel Credit

    We can refund the full value of unused season tickets and unused Travel Credit (reskassa) within 7 days of buying the ticket. This applies to season tickets valid 30 days and 30 days Off-Peak.

    This means that we do not repurchase season tickets with a time validity of Flex 10/40 or 24 hours.

  • Repurchase a used season ticket

    If you have activated your season ticket and want a refund within 7 days, we will refund as Travel Credit. This applies to tickets with a validity of 30 days or 30 days Off-Peak. 

    The amount due is calculated depending of the number of days since you activated the ticket.

    We refund to travel fund as follows:

    • First day of validity: You get back 80 percent of the ticket price
    • Day two: 60 percent
    • Day three: 50 percent
    • Day four: 40 percent
    • Day five: 30 percent
    • Day six: 20 percent
    • Day seven: 10 percent
    • After day seven: No refund

    We do not reimburse season tickets with a validity of 24 hours or Flex 10/40. These are activated immediately upon purchase and fall under the same principle as single tickets. If you have not been able to complete your trip or have been delayed, you can instead receive compensation via our delay compensation. Here you will find more information about our Travel Guarantee.

  • Repurchase a single ticket

    We do not refund single tickets or tickets deemed to be of the same value as single tickets.

    If you were unable to make your journey or were delayed, you may be able to apply for our Travel Guarantee. 

    Apply for Travel Guarantee

  • Repurchase a card fee

    If your Travel Card hasn't been used at all, we'll refund the card fee of SEK 30. For a Travel Card to be counted as unused the following applies:

    • no recorded journeys,
    • A season ticket should not have started
    • Travel Credit should be untouched

    If a Travel Card is used, the card fee will not be refunded.

  • Repurchase because of a major change in our bus traffic

    At times, changes in our bus routes might affect your ability to travel with us. If you can no longer use public transport because of such a change, we approve refunds. We will reimburse the portion of your ticket price for the time after the change.

    You can get a refund if you have fewer travel options after our change, but still have access to public transport. We will refund the part of your ticket price for the time after the change.

    This policy is for both season tickets and Travel Credit.

     

  • Repurchase on sick leave

    If you are unable to travel due to being sick, you can get a refund for some of your season ticket. This also applies to similar situations than being sick.

    We will refund the remaining part of the ticket price from the time you became sick. You will need to provide a written certificate of your sick leave or similar circumstances for us to process the refund.

If you would like to repurchase a travel voucher other than those listed here, please contact our Customer Service.

Refund a ticket bought via our app

If you have bought your ticket in our app, you can turn to our Customer Service for help. A season ticket purchased in the app is activated immediately upon purchase and is then counted as a started ticket.

Refund a ticket loaded on a Travel Card

Refunds are available at our Customer Service at Resecentrum in Örebro. Bring the Travel Card you want a refund for with you. Remember to bring your:

  • receipt
  • contact information
  • bank details, if you want the refund to go into your bank account

Contact information Customer Service

Phone: 0771 - 55 30 00

Email: lt.orebro@lanstrafiken.se

Opening hours for phone, email and social media:

Monday - Friday 06.00 am - 06.00 pm

Saturday - Sunday 10.00 am - 04.00 pm

Opening hours Kundcenter: 

Monday - Friday 06.00 am - 05.00 pm

Public holidays - changes in the opening hours

Visiting address: Länstrafikens Kundcenter, Resecentrum Örebro, Ö:a Bangatan 1, Örebro

Mailing address: Länstrafiken Örebro, Region Örebro län, Box 1613, 701 16 Örebro