Transportation service is a specially adapted form of public transport. With transportation service, you travel in a vehicle with access and space for aids that are adapted to your medical needs.
You can travel Monday-Friday at 5:30 to 24:00 and until 02:00 at night Saturday and Sunday.
Travel in the county and across the county border
The transportation service permit applies to trips throughout Örebro County and 30 km outside the county border.
Cost and payment
The minimum fare is SEK 40 for a trip up to 15 km. The maximum fare is SEK 125. If you are registered in Örebro municipality, the municipality offers a high-cost protection, you will receive more information from the Order Center. You pay either in cash or by card before the journey begins.
Coordination and coordination of travel
Carpooling can take place with other travelers, which means that you can be referred to before or after your desired departure time. Since the transportation service's journeys are coordinated, there may be deviations in terms of both route and travel time.
Waiting time for pickup
When you order you will be informed what time the car is scheduled to arrive. Depending on the traffic situation and access to vehicles, the vehicle can reach up to 10 minutes after the promised time. The availability of vehicles is the largest holiday-free Monday - Friday 10.00-14.00 so if you have the opportunity to book your trip within this time span we recommend you to do so.
Escort / companion / pet
You can bring an escort and a fellow traveler on the trip. Companions go at no extra cost, the co-traveler pays the same fee as the fare service charge. The escort and the traveling companion get on and off at the same addresses as you. Own children (up to 20 years of age) also have the right to follow along on a transportation service trip. Since the rule refers to own children, grandchildren are not allowed to go along. You must be the custodian of the child or your own child must be registered at the same address as you. Leadership / service / signal dog and pet can be brought on the transportation service trip. As a customer, you are responsible for ensuring that the animal can be transported safely. It can be in a cage or with the aid of harness and the animal should be placed in the cargo area of the vehicle.
Luggage and transfer aid
You can bring two bags or the equivalent on the trip and two transportation aids. This also applies to the companion and fellow traveler. The transportation service vehicle is always adapted to your needs, never to the attendant or fellow traveler. In other words, it will not be necessary with a larger vehicle than what is required based on your needs.
We will assist you including your transportation aids and luggage to and from the vehicle upon pickup. We also help you out of the vehicle and to the outer gate or equivalent at the end of the journey. If the driver, due to road safety, cannot drive to the outer gate, he or she will accompany you on pickup / drop off.