Lost Travelcard or ticket

If you have registered the lost Travel Card in our web shop, it will be covered by our Lost Ticket Guarantee. This means that if you lose your Travel Card you will receive a new one of the same value free of charge.

You have to block your Travel Card in the web shop yourself, which you can do here. A block cannot be cancelled once it has gone through and season tickets are not paused when you block the card.

Once you have blocked your Travel card, you can contact our Customer Service. You can either collect your new Travel Card from our Customer Center or have it posted to your home. 

We do not replace lost Travel Cards that are not registered in the webshop. If you want to register a Travel Card, you can do so here in the web shop.

If you have lost tickets bought in our app, please contact our Customer Service. We will help you recover your season ticket if you have lost your mobile. However, it will take 24 hours before you have access to the ticket in a new unit.

If you subscribe to our tickets via Klarna, you will be covered by our Lost Ticket Guarantee. Contact our Customer Service and we will help you with a new equivalent ticket free of charge.

We do not replace lost single tickets. 

If you have lost your School Card Senior (Gymnasiekort) or it has been stolen, contact the school office. You will have to pay for travel to and from school yourself until a new School Card Senior can be arranged. The same applies if you leave your School Card Senior at home in the morning or at school. Here are tips on how to buy a single ticket.

You can get a new School Card Senior on payment of a service charge which varies from school to school.

The old School Card Senior will be blocked and it can no longer be used. 

If the School Card Junior is lost or stolen, the parent, guardian or child must immediately contact the school office to obtain a replacement. If your child received a School Card Junior directly from Länstrafiken, please contact our Customer Service.

The old card will be blocked and can no longer be used.

If you travel with our payment solution for companies, you have a Lost Ticket Guarantee. This means that we send out a new equivalent Travel Card to you free of charge. Block the lost card and order a new one directly here on the website.

If you have lost a Transportation Service voucher (Färdtjänstbevis) or an Accompanying person permit (Ledsagarkort), you are covered by our Lost Ticket Guarantee. You can send for a new equivalent free of charge. Please contact our Customer service.