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The tickets covered by our Lost Ticket Guarantee are:

  • Travel Cards registered in our web shop
  • Tickets via our subscription service
  • Transportation Service voucher (Färdtjänstbevis) and Accompanying person Permit (Ledsagarbevis)
  • Travel Card for companies

With the Lost Ticket Guarantee, you get an equivalent Travel Card or ticket free of charge.

How we handle your lost ticket depends on the type of ticket you purchased:

Lost ticket

Found Travel Cards

Sometimes people hand in Travel Cards they have found. Before you block your card in our web shop, contact our Customer Service. Someone might have handed in your Travel Card.

Found a Travel Card? If you’ve found a Travel Card, you can hand it to your nearest bus driver or sales agent, or post it to us. 

Contact information Customer Service

Phone: 0771 - 55 30 00


Opening hours for phone, email and social media:

Monday - Friday 06.00 am - 06.00 pm

Saturday - Sunday 10.00 am - 04.00 pm

Opening hours Kundcenter: 

Monday - Friday 07.00 am - 05.00 pm

Public holidays - changes in the opening hours