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We replace the tickets covered by the Lost Ticket Guarantee free of charge. Other tickets are reimbursed depending on the type of ticket.

The tickets covered by our Lost Ticket Guarantee are:

  • Travel Cards registered in our web shop
  • Tickets via our subscription service
  • Transportation Service voucher (Färdtjänstbevis) and Accompanying person Permit (Ledsagarbevis)
  • Travel Card for companies

With the Lost Ticket Guarantee, you get an equivalent Travel Card or ticket free of charge.

How we handle your lost ticket depends on the type of ticket you purchased:

Lost ticket

Found Travel Cards

Sometimes people hand in Travel Cards they have found. Before you block your card in our web shop, it’s a good idea to contact our Customer Service to find out if someone has handed your Travel Card in.

Found a Travel Card? If you’ve found a Travel Card, you can hand it to your nearest bus driver or sales agent, or post it to us.