Repurchase of a ticket
If for some reason, you are no longer able to travel on our buses, we can refund your ticket depending on your situation.
Lost Travelcard or ticket
We replace most lost Travel cards and tickets. How you go about getting a replacement ticket depends on which ticket you lost.
Faulty Travel Card
We replace a broken Travel Card with a new equivalent. You can submit the Travel Card to the bus driver, a sales agent or our Customer Service.
Transferring amounts - Rabattkort to Travel Card
We help you transfer the amount from an old Rabattkort (Discount Card) to a new Travel Card. You do this at our Customer Service.