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Do you need to do a repurchase, have a broken or lost Travel card? We will help you.
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Repurchase of a ticket
If for some reason, you are no longer able to travel on our buses, we can refund your ticket depending on your situation.
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Lost Travelcard or ticket
We replace most lost Travel cards and tickets. How you go about getting a replacement ticket depends on which ticket you lost.
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Faulty Travel Card
We replace a broken Travel Card with a new equivalent. You can submit the Travel Card to the bus driver, a sales agent or our Customer Service.
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Transferring amounts - Rabattkort to Travel Card
We help you transfer the amount from an old Rabattkort (Discount Card) to a new Travel Card. You do this at our Customer Service.