Our web shop can be found here and if you click on the web shop icon at the top right of the website.
To load your card via the web shop, you must already have a Travel Card and you will need to create a user account.
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Lost Ticket Guarantee
Once you have created the user account, you can choose to register your Travel Card. By registering your Travel Card in the web shop, you get a lost guarantee. This means that you get a new Travel Card at no extra cost if you lose it.
The new Travel Card will be loaded with the tickets and travel cash you had on your old Travel Card. Read more about how to proceed if you have lost a Travel Card here.
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Current balance and block card
In the web shop, you can see your current balance and block your Travel Card. To see the balance on your Travel Card, you need to log in to our Webshop. Once you have logged in to the Webshop, you will find the balance on the first page.
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Charge well in advance
When you buy season tickets or load your Travel Credit in the web shop, it takes a few hours before your Travel Card is updated with the purchase. We therefore recommend that you make purchases and charges in the web shop before 6.00 pm the day before you travel.
It takes about a day from the time you load your Travel Card on board the bus until the charged amount with Travel Credit is visible in the total balance in the web shop. In the meantime, you can see your latest charges, along with other purchases under the purchase history or card history.
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Forgotten username or password
Forgotten the password for your web shop account? Click on the link, enter the email address you used to register the account, and a new password will be sent to that email address.
Terms of purchase and terms of use for the web shop
By using our web shop, you agree to our terms of purchase and terms of use for the web shop. Please read the terms and conditions before you start using the web shop.