Good to know, guidelines for travelling on board
To make the bus ride enjoyable for everyone, we kindly request that you keep the following in mind:
Signal clearly to the driver so that she or he can see that you want to get on. Ideally, you should wear reflectors when it is dark. If you do not have a reflector, please get in touch with our Customer Service, and we will send one to you.
When two or more buses stop at a bus stop at the same time, the rear bus will move forward and stop again. All subsequent buses should pull up to the stop for boarding.
Please move further back in the bus. When there are a large number of passengers on the bus, it is important to show extra consideration, especially for those who are getting on and off. There is often more space at the back of the bus, and we recommend that when boarding you to sit or stand as far back in the bus as possible.
Strong fragrance – (such as perfume) can trigger asthma. Please avoid when travelling with us.
Eating on the bus – For the comfort of others you must not eat on the bus or:
- drink alcohol or smoke
- bring explosive items on board
- ride roller-skates, inlines or a skateboard
- put your feet on the seats or other fittings
Anyone who is intoxicated may not be allowed to travel or may be asked to leave the bus. The same goes for those who are considered to be causing discomfort to fellow passengers.
How it works on board
There are rules regarding what you may bring with you on the bus journey. These rules may vary slightly depending on the service you are travelling with. When travelling with us, you accept the rules outlined in our general travel terms and conditions.
Luggage on board
You can bring your luggage on board our buses free of charge. Luggage means an item that you can carry yourself and fit by your seat or on the overhead rack. Your luggage must not:
- obstruct other passengers
- take up seats
- block emergency exits
- obscure the driver’s view
- obstruct the driver or affect on-board safety in any other way
- not be disruptive or annoying to others
- not be inflammable or explosive
Large suitcases and items of luggage are accepted subject to space being available and are then stored in the luggage compartment.
As a passenger you are responsible for your own luggage. Tip! Clearly label your luggage with your name, address and phone number in case you leave it on the bus.
Pets on buses
You may bring a dog, cat or other small pet on board free of charge. Your pet must not cause trouble for your fellow passengers and it must be on a lead or in a cage throughout the journey.
You are responsible for your pet. If you bring a furred pet onto the bus, listen to the bus driver’s instructions regarding the best place for you and your pet to sit.
Larger animals are not permitted on buses.
Wheelchair and walker
The wheelchair and the walker share space with prams in the bus. They can therefore be taken only if space allows. No category has precedence over the other. It is the bus driver who decides how many wheelchairs and walkers can be taken without risking safety.
Wheelchairs and walkers may not be placed in a way that they obstruct other passengers or block emergency exits.
Anyone travelling with a pram/buggy or walking frame is responsible for the pram or walking frame and its safety. The wheelchair must be locked with a brake in the designated place. During the trip, the traveller can ride in a wheelchair.
Wheelchair allowed on board
We accept manual and electric wheelchairs with the following maximum dimensions:
- Total length: 1,200 mm
- Total width, measured in the widest place: 700 mm
- Weight: 300 kg which includes both weelchair and passenger.
Three-wheeled electric wheelchairs with handlebars (electric scooter) can not be taken as they are considered unstable vehicles.
You can stay in your wheelchair during the journey. The wheelchair must be placed in the designated space and the brakes must be applied. Wheelchair restraints provided on the bus must be used. On buses with a special backrest, the wheelchair must be positioned with its back facing the direction of travel. Where restraints are provided for wheelchairs, walking frames or other mobility aids, they must be used.
Prams/buggies, child safety and seat belts
Prams share the same space in the bus as walkers and wheelchairs. They can therefore be taken if space allows. No category has precedence over the other. It is the bus driver who decides how many prams can be taken without risking safety.
You must not place a pram so that other passengers are obstructed or the escape route is blocked.
You who travel with a pram are responsible for the pram and its safety. The pram must be fastened and locked with a brake during the journey. Do not leave the baby unattended in the pram during the trip.
Seat belts for all seats
By law, all bus passengers over the age of 3 must wear a seat belt if one is available.
Our regional and express buses are fitted with three-point seat belts which are easy and convenient to use.
Young children should travel facing forwards and use a booster seat, which you must provide yourself.
Fixed child safety seats
We have fitted most of our regional and express buses with special rear-facing child safety seats, similar to those used in cars. These seats face backwards. However, we may sometimes need to use other buses that do not have these seats.
The child safety seats are suitable for children up to 18 kg and have five-point belts for extra safety. The seats are integrated into the back of the back supports on regular seats, and they are very easy to use. Just fold the backrest forward so that the child seat is at the correct angle.
Each bus has two integrated child safety seats that are clearly indicated in a contrasting colour. The colour may vary depending on the bus model.
Bicycle and e-scooter
You can bring a folding bicycle or folding e-bike on board. Standard bicycles, non-folding bicycles, scooters and non-folding e-bikes are not allowed.
You can bring an e-scooter on all our buses, but there are some rules you need to follow:
- The e-scooter must be no longer than 120 cm when folded.
- You must be able to carry and handle it yourself when getting on and off the bus.
- The e-scooter can be placed on the floor in front of you, but it must not block the aisle.
- If you are sitting in the back row, you can also place it on the floor behind your feet.
The e-scooter must not be left loose on the floor or extend beyond the space around your seat. For your own safety, you must not ride or stand on the e-scooter while the bus is moving.
On-board accessibility
Most of the buses are adapted for people with disabilities. There are, for example:
- seats on buses designated for people with disabilities
- Stop announcements on the bus for people with visual impairments
The buses have a low step and can be lowered so that the floor is level with the pavement. This makes boarding easier for passengers with wheelchairs and walking frames, as well as those with prams/buggies.
If necessary, the driver can help you get on and off. The bus driver is also happy to assist you with paying.
Wheelchairs, walking frames and similar technical aids can be brought on board free of charge, space permitting. Wheelchairs/walking frames and prams/buggies share the same area.
We accept wheelchairs with the following maximum dimensions in accordance with the Swedish Public Transport Association (Svensk kollektivtrafik) recommendations:
- Total length: 1,200 mm
- Total width (at the widest point): 700 mm
- Weight: 300 kg (chair + passenger)
If necessary, you may remain seated in your wheelchair during the journey. The wheelchair must be placed in the designated area and with the brake applied. Buses also have wheelchair brackets. In buses with special back supports, the wheelchair must be positioned so that it is rear facing. Where securing devices are available for wheelchairs, walking frames or other technical aids, they must be used.
Assistance when changing between train and bus
If you are travelling by train and need help to or from the train, or when changing between a train and a bus, you can book assistance through the train operator you are travelling with. This service is available for passengers with disabilities.
Wifi on the bus
We offer free WiFi on the following routes:
- Route 500 Örebro - Karlskoga
- Route 700 Örebro - Askersund
Sometimes we need to deploy buses on the above routes that do not have wifi, for example if a bus breaks down.
How to connect to our free WiFi:
- Activate WiFi on your device (phone, tablet or computer).
- Connect it to the network called “LansTrafiken”.
- Follow the instructions that automatically appear in the login tool.