Faulty travel card

We replace a broken travel card with a new equivalent.

The travel card is made of plastic and is sensitive to damage. Inside the card is a thin wire that must not be damaged. Please do not bend the card or make holes in it. If the card breaks or gets a crack, it will stop working.

If your travel card has stopped working, you can visit one of our sales agents or contact Customer Service. You will receive a new equivalent travel card free of charge.

All information from your old travel card will automatically be transferred to your new travel card. This will happen within a few days, and you can continue to travel as normal in the meantime.

Phone: 0771 - 55 30 00

Email: lt.orebro@lanstrafiken.se

Opening hours for phone, email and social media:

Monday - Friday 06.00 am - 06.00 pm

Saturday - Sunday 10.00 am - 04.00 pm

Opening hours Kundcenter:

Monday - Friday 07.00 am - 05.00 pm

Public holidays - changes in the opening hours

Would you like to share something with us?
Feel free to contact us so we can help you further.

Your message could not be sent. Please try again.

Thank you for keeping in touch! Your message has been sent.

What can we help you with? Choose the type of case and your case will be sent to the right recipient with us.

I want to... You must select one of the options in the list above

What's your opinion on the content? Select the feeling that best describes your opinion.
Not good Okey Indifferent Good Very good You have to choose a feeling that describes your opinion

Do you miss any content on this page? ATTENTION! Do not write any personal data here, then the message will be deleted.

Your message

Ask a question Here you have the opportunity to ask us a question, whether it is linked to the content of the page or not. All fields are mandatory.

Your name You have to enter your name

Your email address You must enter a valid email address

Your question You have to write a question

What shortcomings in the accessibility did you discover on this page? ATTENTION! Do not write any personal data here, then the message will be deleted.

Your message You have to write a message

Do you want feedback on the matter? Choose whether you want to enter your contact details in order to receive feedback.

I want to... You must select one of the options in the list above

Your contact details All fields are mandatory.

Your name You have to enter your name

Your email address You must enter a valid email address

I agree that Länstrafiken saves this information You have to approve the handling of personal data

How we handle personal data

Faulty travel card

Contact information Customer Service