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If you have received a surcharge that you think is incorrect, you can dispute it. You can do that right here on the site.

You can dispute a surcharge via the form "Challenge a surcharge" or by sending a letter to us. You must submit your dispute so we will have it no later than 10 days from the ticket inspection.

  • Challenging your surcharge
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    Still pay your surcharge

    If you have comments on your surcharge, the surcharge must still be paid within 10 days. If your case is withdrawn after investigation, we will make a refund.