If you have received a surcharge that you think is incorrect, you can dispute it. You can do that right here on the site.
You can dispute a surcharge via the form "Challenge a surcharge" or by sending a letter to us. You must submit your dispute so we will have it no later than 10 days from the ticket inspection.
Still pay your surcharge
If you have comments on your surcharge, the surcharge must still be paid within 10 days. If your case is withdrawn after investigation, we will make a refund.