Challenging a surcharge

If you have received a surcharge that you think is incorrect, you can dispute it

You can dispute a surcharge via the form "Challenge a surcharge" or by sending a letter to us. You must submit your dispute so we will have it no later than 10 days from the ticket inspection. During the summer, between 16 June and 10 August 2025, you have 20 days to submit your comments.

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Contact information

First name The field is required
Surname The field is required
Email The field is required

Invoice number The field is required
Justification The field is required

Date of incident YYYY-MM-DD The field is required
Route The field is required
Boarding The field is required
Destination The field is required

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Select ticket The field is required
Travel card number The field is required
ID for ticket via app The field is required
Other ticket The field is required

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Still pay your surcharge

If you have comments on your surcharge, the surcharge must still be paid within 10 days. If your case is withdrawn after investigation, we will make a refund.

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