Challenging a surcharge | Länstrafiken Örebro

What applies?

The easiest way to comment on an additional fee is to use the form on this website. You can also send us a letter with your comments. It is important that you contact us within 10 days of the ticket inspection.

During the summer, it takes longer to process additional fees. During this period, you have 20 days to submit your comments.

To help us handle your case as quickly and fairly as possible, please make sure you provide the correct information in the form. This will help reduce processing times.

Fill in the information and submit
Contact information

First name (mandatory) The field is required
Surname (mandatory) The field is required
Email (mandatory) The field is required

Information about the surcharge

Invoice number (mandatory) The field is required
Justification (mandatory) The field is required

Information about the incident

Date of incident YYYY-MM-DD (mandatory) The field is required
Route (mandatory) The field is required
Boarding (mandatory) The field is required
Destination (mandatory) The field is required

Enter ticket information

Select ticket (mandatory)
Travel card (resekort)

Ticket via our app

Other ticket

No ticket

The field is required
Travel card number (mandatory) The field is required
ID for ticket via app (mandatory) The field is required
Other ticket (mandatory) The field is required

Discount Student20+
I would like to apply for a discount and have a valid student ID with the correct student travel symbol.

The field is required

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File upload

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Reduced Fee

To apply for a reduced fee, please include a copy or screenshot of your valid student ID with the correct student travel symbol. This applies to customers who travelled with a Student 20+ ticket and can later show a valid student ID with the correct student travel symbol.

Pay your additional fee

If you have comments on your surcharge, the surcharge must still be paid within 10 days. If your case is withdrawn after investigation, we will make a refund.