If you have an appointment at a health care provider in the county of Örebro, you can travel using the Patient Transport if for medical reasons you are unable to travel using public transport or if you have a Transportation Service permit.
If you wish to travel using the Patient Transport you will require a certificate authorising travel for medical reasons. You can obtain this certificate from your care provider. You are entitled to travel for medical reasons to and from a medical centre in your local area, and to and from a specialist in another part of the county. If you suddenly become ill, you can travel without a certificate. If you have been referred for healthcare outside the county of Örebro, special rules apply. Contact the Patient Transport Unit for further information.
Booking your journey
You book your planned medical journey by calling the Order Centre no later than 6pm on a normal weekday before the date on which you wish to travel. Remember that your medical journey certificate must be registered. Emergency travel can be booked at any time of the day or night without a certificate.
Travel using a Patient Transport vehicle
A Patient Transport vehicle could be a car or a specially adapted vehicle for carrying a passenger lying down or in a wheelchair. When you are picked up, the driver will help you to the vehicle from the entrance to the building, together with your baggage and any walking aids you may have. At the end of the journey the driver will help you out of the vehicle and accompany you to the entrance to the building. If the driver feels it is not possible to drive all the way to the entrance, she or he will accompany you, both when you are picked up and when you are dropped off.
All our Patient Transport journeys are planned to ensure as many people as possible are able to travel at the same time. You may therefore sometimes need to travel before or after your requested departure time. When you book your journey, you can find out what time the vehicle is due to arrive. Depending on traffic conditions and vehicle availability, your pick-up could be up to 10 minutes later than the scheduled time if you are in a town, and up to 15 minutes later than the scheduled time if you are outside a town.
Contact information for the Order Centre
Opening hours: Daily between 07.00 - 21.30.
Phone: 0771 - 92 00 00
Visiting address: Eklundavägen 1, Örebro
Mailing address: Serviceresor, Region Örebro län, Box 1613, 701 16 Örebro