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You who are registered in Örebro County have the right to use the Patient Transport with a service travel vehicle if there are medical reasons or if you have a permit for Transportation Service (Färdtjänst).

If you wish to travel using the Patient Transport you will require a certificate authorising travel for medical reasons. You can obtain this certificate from your care provider. You are entitled to travel for medical reasons to and from:

  • a medical centre in your local area
  • a specialist in another part of the county

Information about what is required for a medical journey is available at 1177 Healthcare Guide.

Book your journey

You book your planned medical journey by calling the Order Centre. You have to call no later than 6pm on a normal weekday before the date on which you wish to travel. Remember that your medical journey certificate must be registered before you can book your trip. Emergency travel can be booked at any time of the day or night without a certificate.

All our Patient Transport journeys are planned to ensure as many people as possible are able to travel at the same time. You may therefore sometimes need to travel before or after your requested departure time. When you book your journey, you can find out what time the vehicle is due to arrive.

Practical details regarding medical travel with service travel vehicles

A service travel vehicle can be an ordinary car or a specially adapted vehicle for recumbent transport or a wheelchair.

Practical details for the trip with Patient Transport
  • Companion and guide dog

    If you need a companion, they can accompany you free of charge. The companion must be able to help you as a patient with, for example, escorting you from the home to the vehicle. The companion may not bring their own aids. Since the companion must be helpful during the trip, he or she needs to be over 18 years of age.

    You may bring guide, service and signal dogs on the medical trip. You are not allowed to bring pets.

  • Assistive devices and specially adapted service

    You may take with you the mobility aids you need during the trip.

    If you cannot complete your journey without a special condition, you need a certificate from your healthcare provider. It can be about front seat placement or direct travel.

  • Pick up and drop off

    When you are picked up by a service travel vehicle, the driver will assist you from the entrance or the outer gate of the vehicle. The driver will also help you with your mobility aids and luggage. At the end of the journey, the driver helps you out of the vehicle and to the outer gate.

    If the driver judges that it is not possible to drive all the way to the outer gate/entrance, the driver will follow you there both when picking up and dropping off.

    This applies regardless of whether it is at the civil registration address or the care facility.

Contact information for the Order Center

Phone: 0771 - 92 00 00

Email: bestallning@lanstrafiken.se

Opening hours: Daily between 07.00 am - 09.30 pm.

Visiting address: Eklundavägen 1, Örebro

Mailing address: Serviceresor, Region Örebro län, Box 1613, 701 16 Örebro