Book, change and cancel a Transportation Service

You need to pre-book your Transport Service (Färdtjänstresa). You can book your trip in two different ways:

• Via our app Serviceresan or webb version (In Swedish only)
• Via the Order Centre

Book and manage your journey via our app Serviceresan

With our Serviceresan app or via serviceresan.lanstrafiken.se, you can easily book, change and cancel your trip around the clock. The app can be found in your app store and is free to download. The app is in Swedish only.

Information about our app Serviceresan

Book, change and cancel via the Order Centre

Quick facts about ordering through the Order centre:

• Book your trip well in advance, preferably the day before.
• Pre-book your trip between 6.30 AM and 9.00 PM, holiday is treated as a regular weekday.
• You should book special vehicles between 8.00 AM and 4.00 PM the day before you wish to travel. 
• After 9.00 PM you can call and book a Transportation Service journey if you want to travel immediately.
• You can book your trip no earlier than 14 days before the desired travel date.
• You can cancel a trip via the Order Centre 24 hours a day.
• If you need to change your trip, please contact us as soon as possible.

You can call our order center and you will then be given four choices.

• If you want to cancel a trip or want to search for your vehicle, press 1.
• If you want to pre-book a trip, press 2.
• Do you have a complaint on Serviceresor press 3 (weekdays between 10 AM and 12 PM).
• If you have an invoice question, press 4 (weekdays between 10 AM and 12 PM).

Please book your trip well in advance, preferably the day before.

This is what we need to know when you book:

• Your name
• Where you want to be picked up
• Where you want to go
• If you have a companion or other traveller
• If you use an assistive device
• If you have a time to fit
• If you want to bring a pet on the trip
• Other information that may affect the trip

When you call our Order centre, you get four choices:

1. If you want to cancel a trip, press 1.
2. If you want to pre-book a trip, press 2.
3. If you have a feedback regarding Service Travel, press 3. Open on weekdays Monday to Friday, excluding holidays, between 10 AM and 12 PM.
4. If you have an invoice question, press 4. Open on weekdays Monday to Friday, excluding holidays, between 10 AM and 12 PM.

Called back after a call

As part of our quality work, you who travel with Serviceresor may be called by the survey company Ipsos. They ask questions about your last trip with us at Serviceresor. Your views are important in our improvement work. We hope you will take the time to answer the questions if you are called.