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Customer Service 0771 - 55 30 00
Order Center 0771 - 92 00 00

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This website is the hub of our passenger information, where you will find all the information you need to travel with us.

You can for example, look up bus times for your journey and find the best ticket option. You can also buy tickets or find your nearest point of sale. You will also find information about the Service Travel and much more.

Accessibility at Länstrafiken Örebro

Länstrafiken, which is part of Region Örebro County, is the organisation behind this website. In this accessibility report the only organisational name that will be used is Länstrafiken Örebro.

We would like as many people as possible to be able to use the website. This document sets out how Länstrafiken Örebro meets the legal stipulations regarding access to digital public services. It also presents any known accessibility problems and explains how you can report shortcomings, thus allowing us can rectify them quickly and appropriately.

How accessible is the website?

We are aware that certain parts of the website are not fully accessible. For further information, see the section below dealing with content that is not accessible.

What can you do if you are unable to use parts of the website?

If you need content from Länstrafiken Örebro that is not accessible to you, but which is exempted from the application area covered by law as described below, you can use the contact form available on each individual page here on the website. The contact form can be found at the bottom of each page and also on this page. We will respond within one day, Monday to Friday (not including public holidays), and we will start dealing with your matter as soon as possible. The time it takes depends on the nature of the matter. It is always our ambition to help you as quickly as we can.

You can also contact us in the following way:

Contact information Customer Service

Opening hours:

Monday - Friday 07.00 - 19.00

Saturday - Sunday 10.00 - 17.00

Public holidays - changes in the opening hours

Phone: 0771 - 55 30 00

Emaillt.orebro@lanstrafiken.se

Visiting address: Länstrafikens Kundcenter, Resecentrum Örebro, Ö:a Bangatan 1, Örebro

Mailing address: Länstrafiken Örebro, Region Örebro län, Box 1613, 701 16 Örebro

Report shortcomings in website accessibility 

We constantly endeavour to improve the accessibility of the website. If you discover problems that are not described on this page, or if you feel that we are not fulfilling our statutory obligations, you can use the contact form that can be found at the bottom of each page on the website. You can find the contact form at the bottom of the contents pages and also on this page. By reporting to us you will help us to identify any problems that we can then rectify.

Supervisory and regulatory authority

The Digital Management Authority is responsible for supervisory and regulatory oversight with regard to access to digital public services. If you are not satisfied with the way in which we address your views, you can contact the Agency for Digital Government and let them know the nature of your grievance.

Technical information about the accessibility of the website

This website is only partly compatible with the Digital Public Services Accessibility Act due to the shortcomings described below.

Content that is not accessible – Lack of compliance with legal requirements

  • Timetables in PDF format. If you choose to download a timetable as a PDF, it will not be optimal for reading. Instead, we recommend that you use our Journey Planner here on the website or on the app.
  • Route maps in PDF format. The route map for Örebro and Karlskoga and Örebro County are at present not optimal for reading. We recommend that you use the designated page for each route for further information, or contact our Customer Service for assistance with the route in question. 

It is our ambition to have rectified the above by 23 September 2020 at the latest.

Unreasonably burdensome adaptation

Länstrafiken Örebro adduces exceptions due to unreasonably burdensome adaptation pursuant to Section 12 of the Digital Public Services Accessibility Act in respect of the content below.

The programme for booking group travel for schools and our webshop will require a great deal of work in order to make rectifications, and we will not be able to complete this before 23 September 2020.

Content not covered by the Act

The content set out here is not fully accessible but is exempted under Section 9 of the Digital Public Services Accessibility Act.

  • The maps on the Länstrafiken website have been adapted to facilitate access, although the essential information on the Länstrafiken maps is provided in another accessible digital manner here on the website, explaining why the Act does not apply to these particular maps in accordance with the web directive.

How we have tested the website

We have carried out a self-assessment (internal testing) of Länstrafiken Örebro. The most recent assessment was made on 14 January 2020 and was approved by the Marketing, Traffic, and Community Planning Section, Regional Development at Region Örebro County.

The review methods have made use of automated tools as well as a manual review by experts with and without tools. The tool in this case was the Jaws screen reader

In spring 2020 an extensive accessibility analysis will be made by an independent party.

The website was launched on 18 February 2018.

This statement was last updated on 20 January 2020.

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