Go to content
The field can't be empty
Others have also searched for

This website is the hub of our passenger information, where you will find all the information you need to travel with us.

You can for example, look up bus times for your journey and find the best ticket option. You can also buy tickets or find your nearest point of sale. You will also find information about the Service Travel and much more.

Accessibility at Länstrafiken Örebro's website

Länstrafiken, which is part of Region Örebro County, is the organisation behind this website. In this accessibility report the only organisational name that will be used is Länstrafiken Örebro.

We would like as many people as possible to be able to use the website. This document sets out how Länstrafiken Örebro meets the legal stipulations regarding access to digital public services. It also presents any known accessibility problems and explains how you can report shortcomings, thus allowing us can rectify them quickly and appropriately.

The website was launched on 18 February 2018.

This statement was last updated on March 23 2022.

Accessibility at Länstrafiken Örebro's website
  • How accessible is the website?

    We are aware that certain parts of the website are not fully accessible. For further information, see the section below dealing with content that is not accessible.

  • What you can do if you are unable to use parts of the website

    If you need content from Länstrafiken Örebro that is not accessible to you, but which is exempted from the application area covered by law as described below, you can use the contact form available on each individual page here on the website. The contact form can be found at the bottom of each page and also on this page. We will respond within one day, Monday to Friday (not including public holidays), and we will start dealing with your matter as soon as possible. The time it takes depends on the nature of the matter. It is always our ambition to help you as quickly as we can.

  • Report shortcomings in website accessibility

    We constantly endeavour to improve the accessibility of the website. If you discover problems that are not described on this page, or if you feel that we are not fulfilling our statutory obligations, you can use the contact form that can be found at the bottom of each page on the website. You can find the contact form at the bottom of the contents pages and also on this page. By reporting to us you will help us to identify any problems that we can then rectify.

  • Supervisory and regulatory authority

    The Digital Management Authority is responsible for supervisory and regulatory oversight with regard to access to digital public services. If you are not satisfied with the way in which we address your views, you can contact the Agency for Digital Government and let them know the nature of your grievance.

  • Technical information about the accessibility of the website

    This website is only partly compatible with the Digital Public Services Accessibility Act due to the shortcomings described below.

  • Content that is not accessible – Lack of compliance with legal requirements

    Timetables in PDF format. If you choose to download a timetable as a PDF, it will not be optimal for reading. Instead, we recommend that you use our Journey Planner here on the website or on the app.

    Route maps in PDF format. The route map for Örebro and Karlskoga and Örebro County are at present not optimal for reading. We recommend that you use the designated page for each route for further information, or contact our Customer Service for assistance with the route in question. 

  • Unreasonably burdensome adaptation

    Länstrafiken Örebro adduces exceptions due to unreasonably burdensome adaptation pursuant to Section 12 of the Digital Public Services Accessibility Act in respect of the content below.

    The programme for booking group travel for schools and our webshop will require a great deal of work in order to make rectifications, and we will not be able to complete this before 23 September 2020.

  • Content not covered by the Act

    The content set out here is not fully accessible but is exempted under Section 9 of the Digital Public Services Accessibility Act.

    • The maps on the Länstrafiken website have been adapted to facilitate access. The essential information on the Länstrafiken maps is provided in another accessible digital manner here on the website. This  explains why the Act does not apply to these particular maps in accordance with the web directive.
  • How we have tested the website

    We have carried out a self-assessment (internal testing) of Länstrafiken Örebro. The most recent assessment was made on 14 January 2020 and was approved by the Marketing, Traffic, and Community Planning Section, Regional Development at Region Örebro County.

    The review methods have made use of automated tools as well as a manual review by experts with and without tools. The tool in this case was the Jaws screen reader.

    In spring 2020 an extensive accessibility was conducted by an independent party: Usability Partner. This analysis showed that the website complies with the directives, with the exception of certain parts that we have explained in this accessibility statement. There were some directives to look at, but no requirements, and these we take with us.

Accessibility report app Länstrafiken Örebro

It describes the shortcomings of accessibility in our app and how we plan to fix them. You will also receive information on how you can contact us if you discover deficiencies in the app.

Read more about current app availability
  • What you can do if you can not use parts of the app

    We work continuously with improvements and to ensure the app's availability and would like information if you discover deficiencies so that we can fix them.

    If you discover problems that are not described on this page, let us know so we know the problem exists.

  • Supervision

    The authority for digital administration is responsible for supervising publishers on access to digital public services.

    If you are not satisfied with how we handle your views, you can contact the Digital Administration Authority and report it.

  • Technical information about the app's availability

    Here we describe the availability shortcomings that are in the app for iOS or Android.

    Problems with use without vision

    • There are content-bearing images that lack alternative text. Some parts meet the legal requirement.
    • There is a lack of correct focus order in many places in the app. Some parts meet the legal requirement.
    • There are links and buttons whose link text is not clear enough. The legal requirement is partially met.
    • Some prompts are not clear enough. Some parts meet the legal requirement.
    • Some error messages are not clear enough. Some parts meet the legal requirement.

    Problems with use with visual impairment

    • There are content-bearing images that lack alternative text. Some parts meet the legal requirement.
    • There is a lack of correct focus order in many places in the app. Some parts meet the legal requirement.
    • There are links and buttons whose link text is not clear enough. The legal requirement is partially met.
    • Some prompts are not clear enough. Some parts meet the legal requirement.
    • Some error messages are not clear enough. Some parts meet the legal requirement.

    Problems with use with impaired color vision

    • There is text, links, focus markings and graphics in the app, some colors and requirements for contrasts are not met. The legal requirement is partially met.
    • There is a lack of correct focus order in many places in the app. Some parts meet the legal requirement.
    • Some error messages are not clear enough. Some parts meet the legal requirement.

    Problems with use with impaired fine motor skills or strength

    • The app does not support horizontal position. The legal requirement is not met. We invoke unreasonably burdensome customization in the existing app.
    • There is a lack of correct focus order in many places in the app. Some parts meets the legal requirement.
    • There is text, links, focus markings and graphics in the app, some colors and requirements for contrasts are not met. The legal requirement is partially met.

    Problems with use with reduced mobility

    The app does not support horizontal position. The legal requirement is not met. We invoke unreasonably burdensome customization in the existing app.

    Problems with cognitive impairment

    • There is a lack of correct focus order in many places in the app. Some parts meet the legal requirement.
    • There are links and buttons whose link text is not clear enough. The legal requirement is partially met.
    • Some prompts are not clear enough. Some parts meet the legal requirement.
    • There is text, links, focus markings and graphics in the app, some colors and requirements for contrasts are not met. The legal requirement is partially met.
    • Some error messages are not clear enough. Some parts meet the legal requirement.
  • Unreasonably burdensome adjustment

    We invoke unreasonably onerous adaptation in accordance with section 12 of the Act on Accessibility to Digital Public Service for the use of the app in a horizontal position. When your device is rotated 90 degrees, the content of the app is not adapted to the horizontal position. We invoke unreasonably burdensome adaptation as adaptation would be a very costly investment and involve maintenance and work for which we do not currently have the capacity.

    You can always get the information you request regarding information about how our traffic is run by contacting us.

  • Content not covered by the law

    The content described here is not fully accessible, but is exempted according to section 9 of the Act on Accessibility to Digital Public Services.

    • Map functions. The app's map functions are not used for navigation, and corresponding information contained in the map can also be found in other formats in other parts of the app.
  • How we have tested the app

    The app has been tested through a self-assessment made by Infospread Euro AB. The app has been reviewed based on the international guidelines for accessibility, WCAG 2.1 level AA.

    The review has taken place through a combination of manual evaluation and automatic evaluation using various tools to measure availability.

    The last assessment was made on June 2, 2021.

    Consid AB has conducted an independent review that has led to one documentation with improvement measures we are working to introduce.

    Infospread Euro AB reviews the app on an ongoing basis and corrects deficiencies in accessibility.

About cookies

At www.lanstrafiken.se we use cookies. A cookie is a small text file that is stored on your computer. It contains information that is used to improve the website for you as a visitor. Cookies are normally employed to improve a website for users by transferring information between web browsers and servers. The most common uses are saving the user’s choices on a website, acquiring technical information, and gathering details about visitor behaviour for statistical and advertising purposes.

At www.lanstrafiken.se there is a standard set of cookies that are used for all pages. In addition, there are cookies that are used for certain pages or certain functions. The cookies are both session cookies (which disappear directly after your visit) and cookies that remain on your computer for a fixed period of time.

If you do not accept the use of cookies, you can turn them off. You can do this via the web browser security settings.

You can also set the web browser in a way that you are asked each time the web browser tries to place a cookie on your computer. Previously stored cookies can also be deleted via the web browser. You can refer to the web browser’s help pages for further information about this. The Post and Telecom Authority, which is the regulatory body in this area, provides further information about cookies on its website.

Even if you choose to turn off cookies you can still navigate and read the content at www.lanstrafiken.se although the appearance of the website could be different.

How we use cookies
  • Cookies at www.lanstrafiken.se

    At www.lanstrafiken.se cookies are used to recognise you as a visitor when you navigate between the pages on the website. Certain forms could also save extra cookies in addition to this.

    Cookies are also used to save your search history in the Journey Planner. A cookie is saved for each of the from, to and via fields. Similarly, a cookie is used to save your choice of price category (young person, adult, family) in the Journey Planner search results.

    A cookie is saved to ensure the cookie information box does not appear again after you have clicked to remove it. Likewise, cookies are saved when you minimise an information or warning message. These cookies are removed after a short period of time to allow new messages to be maximised.

  • Visitor statistics, website analysis, and performance

    At www.lanstrafiken.se we use Matomo Analytics and Microsoft Azure Application Insights to compile visitor statistics which we then analyse to improve the website.

    Google uses cookies to recognise returning visitors. They read and save information in a couple of cookies which they can also read from other websites that use Google’s services. This information is used to direct advertisements to the visitor depending on their interests as well as other data they build up from the person’s visits to and use of different websites. Learn more about how Google uses cookies. 

    Microsoft uses cookies to recognise regular visitors and to compile statistics. Learn more about how Microsoft uses cookies.

    At www.lanstrafiken.se we also use services from Cloudflare to optimise performance and response times, and to protect against overload attacks (DDoS). Learn more about how Cloudflare uses cookies.