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Problems with our app

Our app is almost working as it should again.

If you don't get your ticket in the app, log out and back in to your traveller account.

If you had a Season Ticket in the app and bought a Single Ticket while the app was in trouble, we will reimburse you for the Single Ticket. Email Customer Service and we will help you. In order to speed up the processing, we ask you to send supporting documents for the Season ticket and the Single ticket.

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