We are responsible for accessibility on the buses that run under the Länstrafiken brand. This includes the information screens and other equipment on board.
For our service transport vehicles, the accessibility is adapted to each passenger’s needs.
Report an accessibility problem
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Accessible buses
Most of our buses are adapted for people with disabilities. They include:
- marked seats for passengers with disabilities
- on‑board stop announcements to help passengers with visual impairments
The buses have a low floor and can “kneel”, so the entrance is at the same height as the pavement. This makes it easier to board with a wheelchair, rollator or pushchair.
The driver will help you when you get on and off the bus and help with payment if you need it.
Wheelchairs, rollators and similar mobility aids can be brought on board free of charge, if there is space. Wheelchairs, rollators and pushchairs share the same area.
Wheelchair measurements
We accept wheelchairs that follow the recommended maximum size from Swedish Public Transport (Svensk Kollektivtrafik):
- Length: 1,200 mm
- Width (widest point): 700 mm
- Weight (chair + passenger): 300 kg
Travelling with a wheelchair
You may stay in your wheelchair during the journey. The wheelchair must:
- be placed in the marked area
- have the brakes locked
- be secured using the bus’s fastening system
On buses with a special backrest, the wheelchair must face backwards, with the back towards the direction of travel. If there is equipment on board to fasten a wheelchair, rollator or other mobility aid, it must be used.
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Accessible ticket machines
Our ticket machines are designed so that all passengers can use them.
Easy to reach
The scanner for mobile and paper tickets is placed underneath the machine. The card reader is placed low on the front, so that everyone can reach it easily.
Clear screen
Text and images on the screen have high contrast to make them easier to read. The screen adjusts its brightness automatically depending on the light around it.
Clear signals
The machine gives feedback with both sound and light.
- Ticket accepted: The right light flashes green once and you hear two short beeps. A happy face shows on the screen.
Ticket not accepted: The left light flashes red once and you hear two longer beeps. A sad face shows on the screen
Several languages
You can choose other languages on the screen. Tap the flag symbol of the language you want the ticket machine to use.
There is still work to do
Our current ticket machines are not fully accessible for people with disabilities. They do not meet all the requirements in the Swedish law Lag (2023:254) om vissa produkters och tjänsters tillgänglighet. This law includes clear rules for how products and services must be made accessible.
The law allows exceptions when an adjustment would be a disproportionate burden. This means that if the cost or the amount of work is too high compared with the benefit, the adjustment can be delayed. Our current ticket machines cannot be rebuilt in a reasonable way, either technically or financially.
When we replace our ticket machines, we will fully follow the requirements in Lag (2023:254) om vissa produkters och tjänsters tillgänglighet.
- Ticket accepted: The right light flashes green once and you hear two short beeps. A happy face shows on the screen.
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Information screens on the bus
Our buses have information screens divided into two parts to help you during your journey. One part of the screen shows which bus stop comes next. The other part shows public information, adverts, and information about connections and traffic.
The information on the screens is colour‑coded, which makes it easier to see what is most important. There are also audio announcements that tell you which stop is next.
All information on the screens follows the WCAG 2.2 guidelines, which aim to make digital information accessible for everyone. This means, for example, that the text is clear, easy to read, and has good contrast.