Ticket refunds

Refunds are handled by our Customer Service. Here you will find the rules for the different tickets.

Refunds for unused 30-day tickets, 30-day off-peak tickets and travel credit

We can refund the full value of unused season tickets and unused Travel Credit (reskassa) within 7 days of buying the ticket. This applies to season tickets valid 30 days and 30 days off-peak.

This means that we do not repurchase season tickets with a time validity of Flex 10/40 or 24 hours.

If you would like to repurchase a travel voucher other than those listed here, please contact our Customer Service.

Refunds for partially used 30-day tickets, 30-day off-peak tickets and travel credit

If you have a 30-day ticket or a 30-day off-peak ticket, we can refund it as travel credit. To qualify, you must contact us within 7 days of purchase.

The amount refunded depends on how long the ticket has been valid.

Refunds are credited as travel credit as follows:

• First day of validity: You get back 80 percent of the ticket price
• Day two: 60 percent
• Day three: 50 percent
• Day four: 40 percent
• Day five: 30 percent
• Day six: 20 percent
• Day seven: 10 percent
• After day seven: No refund

Single ticket refunds

We do not offer refunds for single tickets or similar tickets.

24-hour and Flex 10/40 ticket refunds

We do not offer refunds for 24-hour tickets or Flex 10/40 tickets. These tickets are activated as soon as they are purchased and are treated in the same way as single tickets.

Refunds for travel card fees

If your Travel Card hasn't been used at all, we'll refund the card fee of SEK 30. For a Travel Card to be counted as unused the following applies:

• no recorded journeys,
• A season ticket should not have started
• Travel Credit should be untouched

If a Travel Card is used, the card fee will not be refunded.

Refunds due to reduced service

We may make changes to routes and timetables when a new timetable comes into effect. If a change means that you can no longer use public transport, we may refund part of your ticket.

If a change made by us reduces your travel options, we may refund the part of your ticket that applies to the period after the change takes effect.

This applies to 30-day tickets, 30-day off-peak tickets and travel credit.

Refunds due to sick leave

If you are unable to travel due to being sick, you can get a refund for some of your season ticket. This also applies to similar situations than being sick.

We will refund the remaining part of the ticket price from the time you became sick. You will need to provide a written certificate of your sick leave or similar circumstances for us to process the refund.

Other refunds

We offer refunds in some other situations that are not listed on this page. Please contact our Customer Service team for more information and assistance.

Refund a ticket bought via our app

If you have bought your ticket in our app, you can turn to our Customer Service for help. A season ticket purchased in the app is activated immediately upon purchase and is then counted as a started ticket.

Refund a ticket loaded on a Travel Card

Refunds are available at our Customer Service at Resecentrum in Örebro. Bring the Travel Card you want a refund for with you. Remember to bring your:

• receipt
• contact information
• bank details, if you want the refund to go into your bank account

Refunds for delays

If you were delayed or could not make your journey, you may be able to claim compensation through our Travel Guarantee.

Contact Customer Service