Patient Transport with a service travel vehicle costs SEK 170 per one-way trip. You who have a Transportation Service permit pay the same fee as when travelling with Transportation Service.
If you have a permit for Transport Service, you also pay the Transport Service's own charge for medical travel.
Patient transports are paid for via invoice and we do not charge an invoice fee. If you want to pay with cash or debit card in the vehicle, you need to notify our Order Center when you book the trip.
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How and when your invoice is sent
Every month we collect all your trips made with Färdtjänst, Riksfärdtjänst and Patient Transport. We send the invoice on the 20th of the following month. The invoice is sent to your registered address, or to your special postal address if you have one.
You need to pay the invoice within 30 days from the date it was send. If you have not travelled with us during the month, no invoice will be sent.
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This is how it works to pay an invoice via direct debit (autogiro)
If you already have direct debit (autogiro) set up with Region Örebro County, your invoices will be paid automatically. If you choose to pay by direct debit, all your invoices from Region Örebro County will be paid automatically.
To use direct debit, you need to register it through your online bank.
The payment notice is sent about 30 days before the due date. It will show the amount that will be taken from your bank account.
You only need to make sure there is money in your account the day before the due date. You will see the payment confirmation on your bank statement.If you do not use online banking, you can fill in the form Consent for Direct Debit. Read the terms and conditions, print the form, sign it and send it to us. You will know your registration is complete once you receive your first notice showing that the payment slip is marked cancelled.
Consent for Direct Debit (In Swedish only)
Send the form by post to:
Region Örebro län
Box 1613
701 16 ÖrebroMark envelopes with "Autogiroanmälan/Avd. för kundfakturor"
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Digital invoice from Kivra
If you already have a Kivra account, you will get a message in Kivra asking you to approve Region Örebro County. If you say “yes”, your invoices will be sent to Kivra. If you say “no”, your invoices will be sent to you in the usual way.
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Lost invoice
If you have lost your invoice, you can contact Regionservice at Region Örebro County. They can send a new invoice.
Regionservice, the department for customer invoices, can be reached on phone 019-602 17 91 or email patientfakturor@regionorebrolan.se.
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Questions about your invoice
If you have questions about invoices from Serviceresor, you can call us Monday to Friday, except public holidays, between 9:00 and 14:00.
Contact information for the Order Center
You can also email us at faktura@lanstrafiken.se. When you email us, please write your invoice number and your name. This makes it easier for us to help you.
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If you do not want to pay by invoice
If you do not want an invoice for your journeys with Serviceresor, you can tell us when you book your journeys. If you tell us this once, it will apply to all your future journeys.
You can then pay directly to the driver with cash or a payment card instead of receiving an invoice.
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Common risks of paying by invoice
Borrowing cost moneyIf you choose to pay by invoice, it may involve a risk if you are unable to pay the credit or the invoice later.
If you fail to repay your debt on time, you may receive a payment default (a negative mark on your credit record). This can make it difficult to rent a home, sign contracts for services, or apply for new loans. If you need support, you can contact the budget and debt counselling service at your local council. You can find contact details on the Swedish Consumer Agency’s website.
High-cost cover for Patient Travel
There is a high-cost cover for Patient Travel. This means that you do not have to pay more than SEK 2 325 during a 12-month period. It applies to the calendar month from the first trip.
When you have reached the sum for the high-cost cover, the Patient Travels will be free until the start month of the next year. This can sometimes mean that there is a lower amount on the invoice than the usual personal fee, because SEK 2 325 is the maximum amount.
If you have only traveled with a service travel vehicle, your payments are registered automatically. You will receive a letter about this. If you have traveled with your own car, you need to inform us of your journeys. Read more about it here on the website.
Contact information for Serviceresor
Phone: 0771 - 92 00 00
Text telephone: 0196702507@tc.bokatolk.se
When you call Serviceresor, you will have four menu options:
- Press 1 if you want to cancel a journey or locate your vehicle.
- Press 2 if you want to book or rebook a journey.
- Press 3 to contact an administrator for sjukresor.
- Open on non‑holiday Monday, Tuesday, Wednesday and Friday between 10:00 and 12:00.
- Press 4 for questions about Färdtjänst, invoices or if you want to leave a comment.
- Open on non‑holiday Monday to Friday between 09:00 and 14:00.
Visiting address: Klostergatan 23, Örebro
Mailing address: Serviceresor, Region Örebro län, Box 1613, 701 16 Örebro