Go to content
The field can't be empty

If you have any questions, thoughts, comments or need help - Contact us!

Customer Service 0771 - 55 30 00
Order Center 0771 - 92 00 00

All contact information Kundservice >

Tickets are checked by the bus driver. We also have ticket inspectors who carry out special ticket inspections. The ticket inspector's job is to check if a passenger has a valid ticket för the trip.

As a passenger, it is your responsibility to make sure you have and can present a valid ticket or card for the entire journey. You must make sure, for example, that your mobile phone is charged throughout the trip.

If you do not have a valid ticket or card on inspection, the ticket inspector may impose a surcharge, in accordance with Swedish law legislation (1977:67). We use the company Nokas Security AB to carry out these inspections.

Ticket inspections on trains

Ticket inspections on trains are conducted by the on-board staff, even though you are travelling using our tickets. If you have any questions about ticket inspections on trains or if you wish to appeal against a surcharge, contact the rail company you travelled with. Contact details for the rail companies can be found here.

Inspection of a School Card Junior (Grundskolekort)

During a ticket inspection, your child must always be able to present the School Card Junior (Grundskolekort) to the inspector. The ticket on the card must be valid for the journey in question.

The School Card Junior may be confiscated for examination if the card does not meet the requirements for use. If it is misused the School Card Junior will not be returned. We will not reimburse any expenses resulting from confiscation.

A ticket inspector may by law (1977:67) impose a surcharge of SEK 1000 if the School Card Junior does not meet the requirements for travelling using a School Card Junior. In addition to the surcharge, you will also be charged an administration fee and a single fare for the journey. The child's parent or guardian is responsible for payment.

Ticket inspection of a School Card Senior (Gymnasiekort)

If you travel using an invalid School Card Senior that does not meet the rules for travelling using a School Card Senior, a ticket inspector may by law (1977:67) impose a surcharge of SEK 1000. You will also have to pay a service charge and the price of a single fare for the journey. If the School Card Senior is misused, the card will not be returned to the pupil. Instead you will have to pay for travel to and from school yourself for the remainder of the academic year.

Remember the following during a ticket inspection:

  • The School Card Senior must always be shown to the ticket inspector.
  • The School Card Senior must be completed correctly before the ticket inspection.
  • Special photo ID must be presented as evidence that you are the holder of the School Card Senior.
  • The School Card Senior on the card must be valid for the journey in question.

If you have not signed your School Card Senior properly, your School Card Senior may be confiscated. This means you will have to collect it from our Customer Service at the Resecentrum in Örebro. Bring the receipt issued by the ticket inspector along with valid photo ID. If a School Card Senior is misused it will not be returned.

You may have to wait one working day before your School Card Senior is available for collection from our Customer Service. We will not reimburse any expenses resulting from confiscation.