Valid from 2022-06-01.
1. Purpose and scope of the travel terms and conditions
1.1 These rules apply to all bus and train journeys within Örebro County and to journeys across county borders using travel passes issued and approved by Region Örebro County (Länstrafiken). The travel terms and conditions regulate the issues that may arise between Länstrafiken and its customers in connection with journeys managed by Länstrafiken. ‘Länstrafiken’ refers to Region Örebro County and the companies that Region Örebro County has commissioned to carry out transport services.
1.2 By using Länstrafiken tickets or other travel passes issued or approved by Länstrafiken, you enter into a binding agreement to travel in accordance with these travel terms and conditions.
2. Bus routes and timetables
2.1 Länstrafiken establishes bus routes, timetables and prices. Länstrafiken has the right to change these and changes are communicated primarily in Länstrafiken's own channels, focusing on the website (www.lanstrafiken.se).
2.2 Individual trips or routes in the timetable may be cancelled due to circumstances beyond Länstrafiken’s control.
Compensation is paid in accordance with 9. Travel Guarantee.
3. Travel passes
3.1 Traveller travels for a fee according to the current price.
3.2 The passenger is responsible for making sure he/she has a valid travel pass before boarding the bus or train, and for being able to present a valid travel pass at any time.
3.3 A ticket is valid if the trip has started within the ticket's validity period.
3.4 In order for a ticket in the app to be valid, the ticket must be in the app before the passenger boards the bus. Ticket in the app that requires activation must be activated before boarding. In connection with boarding, the ticket must be scanned in a ticket machine.
3.5 For each journey by bus, the traveller must show the Travel Card in the ticket machine on board or present another travel document for the driver for manual visa. For each journey by train, the traveller must show the Travel Card in the ticket machine on the platform or present another travel document for on-board staff for manual visa.
3.6 The passenger is obliged to temporarily hand over his/her travel pass to the driver, on-board staff or ticket inspector if requested for inspection. If the travel pass is on a passenger’s mobile phone, he/she is obliged to temporarily hand over their mobile phone to the driver, on-board staff or ticket inspector if requested for inspection.
3.7 A valid travel pass is confirmation of an agreement between Länstrafiken and the passenger, which includes these travel terms and conditions.
Lost travel pass
3.8 The traveller is responsible for lost travel passes.
3.9 Lost single ticket will not be reimbursed.
3.10 A passenger who has registered his Travel Card in Länstrafiken's webshop has access to a lost guarantee. See lanstrafiken.se.
3.11 Travel documents purchased via subscription are covered by a lost warranty. See lanstrafiken.se.
3.12 Lost season ticket in mobile phone can be recreated in another mobile phone during the validity of the ticket.
3.13 Children aged 0-6 travel. Each paying passenger may have up to two children travelling with them free of charge. A Young Person fare applies for the third child on and for children not accompanied by a paying passenger. Children aged under 7 should not travel unaccompanied for safety reasons.
3.14 Passengers aged 7-19 pay the pay the Young Person fare.
3.15 Adult fares apply from the age of 20.
3.16 A traveller who has reached the age of 20 and can present a valid ID document and digital student ID has the opportunity to pay a fee for a student. See lanstrafiken.se.
3.17 A traveller who travels on an ongoing season ticket for young people and turns 20 during the current period, can use his current ongoing season ticket until it expires.
3.18 It is your responsibility as a traveler to buy a ticket according to the correct price category at the time of purchase.
3.19 The period of validity for tickets varies depending on the length of the journey and in which geographical area the journey takes place.
3.20 The travel pass is valid for journeys within the travel pass’s stated zones, areas and period of validity.
4.1 Travel Cards damaged due to technical faults are replaced free of charge.
4.2 The traveller has a one-week repurchase from the time of purchase on an unused travel pass and then the full value of the travel pass is refunded. However, it does not apply to a single ticket, a ticket valid for 24 hours, 72 hours or Flex 10/40.
4.3 The traveller has a one-week repurchase from the time of purchase on the started season ticket. It, however, does not apply for a ticket valid for 24 hours, 72 hours or Flex 10/40. The amount that is refunded depends on how long the ticket has been valid, the amount is refunded to the travel fund as follows:
- For repurchases during the first day of validity: Traveler receives 80 percent of the ticket price
- Day two: 60 percent
- Day three: 50 percent
- Day four: 40 percent
- Day five: 30 percent
- Day six: 20 percent
- Day seven: 10 percent
- After day seven: No refund
4.4 A traveller who is not able to travel by public transport due to sick leave or the like is entitled to a refund for the part of the ticket price that refers to the time after the event. Written certificate of sick leave or similar is required.
4.5 A traveller who has had reduced opportunities to travel by public transport due to a changed transport offer is entitled to a refund of a season ticket or travel cash. The traveller is entitled to a refund for the part of the ticket price that refers to the time after the change.
4.6 Tickets can only be refunded at Länstrafiken Customer Center.
4.7 Special conditions apply for travel documents purchased via subscription. See lanstrafiken.se.
5. Ticket inspections and surcharges
5.1 Passengers must show a valid travel pass during inspections.
5.2 Abuse of travel passes is punishable by law and may lead to the travel pass being withdrawn or confiscated.
5.3 Anyone who fails to show a valid travel pass during an inspection must, in accordance with the act on supplementary charges in public passenger transport (SFS 1977:67), pay an inspection fee.
6. General rules for travelling
Getting on and off the bus
6.1 Passenger travel is always subject to space being available. Note that this also applies to passengers who travel with e.g. prams/buggies, walking frames, wheelchairs or animals where there are special restrictions for reasons of space.
6.2 Be in good time at the bus stop before departure time. Stops with a cross or an italicized style in the timetable may depart 1-5 minutes within the specified time in the timetable.
6.3 Show the driver that you want to ride with - use reflectors and preferably a flashlight when it is dark. Buses in scheduled traffic stop only when the passenger standing at a stop clearly shows that he / she wants to travel with, or when passengers who are on board, press the "STOP" button in good time, to show that the passenger wants to get off.
6.4 The bus can pass the stop without stopping for boarding:
- if the bus is full
- if the traffic management has ordered it
- if the person who wants to get on board behaves in such a way that there is a risk of disruption to order or safety on board
- if the bus does not may stop due to events beyond Länstrafiken's control
6.5 A bus that has begun to drive away or left the bus stop cannot let passengers get on or off for safety reasons.
6.6 When more than one bus stops at a bus stop at the same time, the second bus will not stop again.
6.7 Luggage that you can carry yourself is not subject to a charge. Your luggage must not obstruct other passengers, take up seats, block emergency exits, obscure the driver’s view, obstruct the driver or affect on-board safety in any other way.
6.8 You may not bring on board luggage that could be disruptive or annoying to others.
6.9 Luggage that is inflammable, explosive or dangerous in some other way is not permitted.
6.10 Skis in cases and sledges may be carried on board the bus free of charge and subject to availability if it does not take up space from other travellers.
6.11 You may bring a conventional two-wheel bicycles or an electric bicycle, free of charge and depending on space being available, on some of our regional bus routes. Bicycles must be positioned according to the driver’s instructions and the passenger must hang and secure the bicycle and take it down him/herself. The bicycle must be of a normal size, must not have any superstructures and the weight must not exceed 25 kg.
6.12 The traveller can not get confirmation in advance that there will be space for a bike. There is no guarantee that the traveller will be allowed to bring their bike.
6.13 On all lines with regional, express and city buses, bicycles, scooters and electric scooters that can be folded together (if less than 120 cm folded) and children's bicycles without a chain may be carried on board free of charge and subject to space if it does not take up space from other travellers.
6.14 It is not possible to take a conventional two-wheeled bicycle or non-folding bicycle, scooter or electric bicycle on an express or city bus.
Prams/buggies and walking frames
6.15 Subject to availability, the pram and walker may be brought free of charge and may only be left in the designated place. Strollers coexist with walkers and wheelchairs on the same space without one category taking precedence over the other. Strollers and walkers must not be placed so that the passenger is obstructed or the escape route is blocked. The driver decides if there is space and if the pram and walker can be transported safely.
6.16 Travellers with prams/buggies or walking frames are responsible for the pram/buggy or walking frame and its safety. Prams/buggies and walking frames must have their brakes applied during the journey. Securing devices for prams/buggies and walking frames must be used where available. For your child’s safety, he/she must not be left in the pram/buggy during the journey.
6.16 A traveller with a pram or walker is responsible for the pram or walker and its safety. The pram and walker must be fastened and locked with a brake during the journey. For your child's safety, the child must not be left unattended in the pram during the journey.
6.17 Travellers with prams/buggies or walking frames pay the standard fare.
Dogs, cats and small pets
6.18 Dogs, cats and other small pets may be taken on board free of charge.
6.19 The animals must be on a lead and placed on the floor or in a cage.
6.20 Passengers with animals are responsible for their pets and risk being turned away if the animal disturbs fellow passengers or staff.
6.21 You who travel with pets must sit in the back of the bus. If you travel with a guide dog, he may also stay in the front of the bus.
6.22 If there is a seat belt where you are sitting, you are obliged by law to use it. If the traveller is under 15 years of age, it is the driver's responsibility to ensure that the belt is used.
6.23 Passengers are obliged to follow the rules set out in the Swedish Public Order Act (SFS 1993:1617) and our purchase and travel conditions as well as requests from drivers and other on-board staff.
6.24 In addition to the rules in the Public Order Act, it is not allowed to go airboarding, roller skating or skateboarding and place feet on seats or other furnishings.
6.25 A traveller may only eat on the bus if he or she does not litter or mess up or is a nuisance to fellow travellers.
6.26 It is not allowed to smoke (also applies to e-cigarette) or drink alcohol on board the bus. It is also not allowed to smoke in or near the bus stop.
6.27 Carrying musical instruments, mobile phones, computers and the like should be used in such a way that fellow passengers or drivers are not disturbed.
6.28 Quiet places must be respected.
6.29 Anyone who does not comply with this risks being rejected and thereby losing the right to transport and a refund of the fee paid for the transport.
Responsibility for luggage and animals, etc.
6.30 Passengers must watch over their own luggage, prams/buggies, wheelchairs, walking frames, pets and other items.
6.31 Passengers are responsible for the luggage they bring on board. Passengers are also responsible for any damage or injuries that their luggage may cause to the bus, staff, fellow passengers or their property.
6.32 In the event that Länstrafiken would be liable for compensation against another passenger or third person for damage caused by luggage carried, the passenger who brought the luggage is liable for payment.
Lost and found
6.33 Items found by passengers must be handed in to on-board staff without demanding compensation.
6.34 If the passenger has forgotten something in a vehicle, he or she can contact Länstrafiken's Customer Service on 0771-55 30 00 or another contact route presented on lanstrafiken.se. Länstrafikens Kundservice helps the traveler to get in touch with the right lost property department.
6.35 All lost items are kept for 1 month.
Travel with other operators
6.36 Observe any other conditions when traveling with operators other than Länstrafiken.
7. Special services for passengers with disabilities
7.1 Passengers with disabilities can, if required, be assisted by on-board staff in getting on and off and in paying for the journey.
7.2 Wheelchairs, walking frames and similar technical aids may be brought on board free of charge, subject to space being available. We accept wheelchairs with the following maximum dimensions: Total length: 1,200 mm, Total width (at widest point): 700 mm, Weight: 300 kg (chair + passenger) in accordance with Swedish Public Transport Association recommendations.
7.3 The passenger must remain seated in the wheelchair during the journey. The wheelchair must be placed in the designated area and the brake applied. In buses with special back supports, the wheelchair must be positioned so that it is rear facing. Securing devices for wheelchairs, walking frames or other technical aids must be used where available.
8. Information on traffic disruptions
8.1 In the event of major serious service disruptions, Länstrafiken provides information to the transport editorial team at P4 Radio Örebro. Traffic reports are generally broadcast weekdays 06:00-18:00 during the news.
8.2 Information about planned changes to services that are not shown in the timetable are posted on our website www.lanstrafiken.se, on notices in passenger shelters and on electronic signs.
8.3 For information about disturbances in public transport outside Örebro county, please refer to respective operator.
9. Travel Guarantee
9.1 If delays to bus services or shortcomings in our information mean that a passenger arrives more than 20 minutes late, he/she can claim compensation through our Travel Guarantee (Law 2015:953). A brochure and form, which can be collected from a sales agent, our Customer Center or downloaded from our website www.lanstrafiken.se. It is also possible to contact Customer Service directly for assistance with the compensation.
9.2 Contact with Customer Service regarding late payment shall be taken as soon as possible and within 3 months from the date of the event.
9.2 Detailed information about Länstrafiken’s Travel Guarantee can be found att www.lanstrafiken.se.
10. Personal injury and damage to property
10.1 Responsibility for personal injury and some damage to property arising during bus services is regulated in the Swedish Motor Traffic Damage Act
11.1 If you have claims or complaints based on the delay or any other part of Länstrafik's general travel terms, please contact Länstrafikens Customer Service. Contact information is available at www.lanstrafiken.se. We want your claim or your complaint as soon as possible, but no later than 3 months after the event.