If for some reason, you are no longer able to travel on our buses, we can refund your ticket depending on your situation.
Refunds are available at our Customer Service at Resecentrum in Örebro. To obtain a refund you need to hand in the Travel Card in question, making sure that you have your receipt and contact details with you, as well as your account details if you would like the refund to be paid into your bank account. The refund rules are set out in our travel terms and conditions.
If you would like to repurchase a travel voucher other than those listed here - Please contact our Customer Service for more information and assistance.
Repurchase of unused season ticket or travel credit
We can refund the full value of unused season tickets and unused Travel Credit within 7 days of buying the ticket. This applies to both season tickets valid 31 days and season tickets valid 24 or 72 hours, provided the ticket has not been activated. This means that we do not repurchase season tickets valid 24 or 72 hours if you buy them using our app as they are activated immediately on purchase. If you bought the wrong ticket on the app, you can contact our Customer Service for further assistance.
In that case, we refund the amount into your bank account or give you Travel Credit at our Customer Center.
Repurchase a used season ticket
If you have activated your season ticket and want a refund within 7 days, we will refund the amount due on the season ticket as Travel Credit. The amount due is calculated by deducting the cost of single tickets for journeys made. This also applies if more than 7 days have passed since the card was bought, regardless of wheter or not the ticket has been activated. This applies both to season tickets valid 31 days, 24 hours and 72 hours.
Repurchase a single ticket
We do not refund single tickets or tickets deemed to be of the same value as single tickets. If you were unable to make your journey or were delayed, you may be able to apply for compensation through our Travel Guarantee. You can apply for compensation for delayed journeys here.
Repurchase a card fee
If you have a completely unused Travel Card, we will refund the card fee of SEK 30. For a Travel Card to be counted as unused, there must be no previous trip registered on the card, the period must not have been activated and-/-or the Travel Credit untouched. If a Travel Card is used, the card fee will not be refunded.
Repurchase because of a major change in our bus traffic
Sometimes we need to make changes to our bus routes that can affect your potential to travel with us. If such a change affects you in a way that you are no longer able to use public transport, we will make a refund according to the same principle as if you had a used season ticket, see above. In that case, we will refund the amount into your bank account or give you Travel Credit at our Customer Center.
If your ability to travel is reduced, but you still have access to public transport, we will refund your season tickets in the form of Travel Credit, in the same way as we would for an activated season ticket. We do not refund Travel Credit if you still have access to public transport.