Customer Service - Contact details and opening hours
Our Customer Service is happy to help with answers to your questions, handy tips and other matters. There are several ways of contacting our Customer Service.
Visit our Customer Center at Örebro Travel Center to buy and top-up Travelcards, single tickets and for other assistance. Feel free to ask questions and share your views. We are also happy to help you find the best journey for you. This is also where to come for information or complaints.
Phone: 0771-55 30 00
Email: lt.orebro@lanstrafiken.se
Opening hours:
Monday – Friday 07:00-19:00
Saturday – Sunday 10:00-17:00
Visiting address:
Länstrafikens Kundcenter (Länstrafiken Customer Center)
Resecentrum Örebro (Örebro Travel Center)
Ö:a Bangatan 1, Örebro
Mailing address:
Länstrafiken Örebro - Region Örebro län
Box 1613
701 16 Örebro
Our Customer Service may have different opening hours on public holidays. Here is a list of Swedish public holidays and the opening hours for our Customer Service phone line and our Customer Center. Changes may be made to our opening hours around public holidays, so please recheck them before visiting us.
| Date | Public holiday | Day of week | Customer Service opening hours (phone) | Customer Center opening hours | Customer service on Facebook, Twitter and forum |
|---|---|---|---|---|---|
| 1 Jan | New Year’s Day | Tuesday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 5 Jan | Twelfth Night | Saturday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 6 Jan | Epiphany | Sunday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 18 April | Maundy Thursday | Thursday | 07.00 - 20.00 | 07.00 - 20.00 | 08.00 - 16.00 |
| 19 April | Good Friday | Friday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 20 April | Easter Saturday | Saturday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 21 April | Easter Sunday | Sunday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 22 April | Easter Monday | Monday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 30 April | Walpurgis Night | Tuesday | 07.00 - 20.00 | 07.00 - 20.00 | 08.00 - 16.00 |
| 1 May | May Day | Wednesday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 30 May | Ascension Day | Thursday | 08.00 - 20.00 | 10.00 - 17.00 | Closed |
| 6 June | Sweden’s National Day | Thursday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 8 June | Whitsun Eve | Saturday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 9 June | Whitsun | Sunday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 21 June | Midsummer’s Eve | Friday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 22 June | Midsummer’s Day | Saturday | 08.00 - 20.00 | 10.00 – 17.00 | Closed |
| 2 Nov | All Saints’ Day | Saturday | 10.00 – 17.00 | 10.00 – 17.00 | 10.00 – 17.00 |
| 24 Dec | Christmas Eve | Tuesday | 10.00 - 14.00 | 10.00 - 14.00 | 10.00 – 14.00 |
| 25 Dec | Christmas Day | Wednesday | 10.00 – 17.00 | 10.00 – 17.00 | 10.00 – 17.00 |
| 26 Dec | Boxing Day | Thursday | 10.00 – 17.00 | 10.00 – 17.00 | 10.00 – 17.00 |
| 31 Dec | New Year’s Eve | Tuesday | 10.00 – 17.00 | 10.00 – 17.00 | 10.00 – 17.00 |