Our Customer Service is happy to help with answers to your questions, handy tips and other matters. There are several ways of contacting our Customer Service. Our opening hours vary slightly depending on how you choose to contact us.
Answers to most questions about our services and operations can be found in our Customer Forum. Search for an answer or ask your own question. You can also have your matter dealt with directly in the forum. We are available to help you via the forum weekdays 08:00-16:00 (excluding public holidays) and we will deal with your matter as soon as we can.
Most of the answers in the forum are written in Swedish, but feel free to ask your question in English and we will help you.
Visit our Customer Center at Örebro Travel Center to buy and top-up Travelcards, single tickets and for other assistance. Feel free to ask questions and share your views. We are also happy to help you find the best journey for you. This is also where to come for information or complaints.
Monday – Friday 07:00-20:00
Saturday – Sunday 10:00-17:00
Phone: 0771-55 30 00
Monday – Friday 07:00-20:00
Saturday – Sunday 08:00-20:00
Emails are answered weekdays 08:00-16:00 (excluding public holidays). We will deal with your matter as soon as we can.
Our Customer Service may have different opening hours on public holidays. Here is a list of Swedish public holidays and the opening hours for our Customer Service phone line and our Customer Center. Changes may be made to our opening hours around public holidays, so please recheck them before visiting us.
|Date||Public holiday||Day of week||Customer Service opening hours (phone)||Customer Center opening hours||Customer service on Facebook, Twitter and forum|
|1 Jan||New Year’s Day||Tuesdat||08.00 - 20.00||10.00 – 17.00||Closed|
|5 Jan||Twelfth Night||Saturday||08.00 - 20.00||10.00 – 17.00||Closed|
|6 Jan||Epiphany||Sunday||08.00 - 20.00||10.00 – 17.00||Closed|
|18 April||Maundy Thursday||Thursday||07.00 - 20.00||07.00 - 20.00||08.00 - 16.00|
|19 April||Good Friday||Friday||08.00 - 20.00||10.00 – 17.00||Closed|
|20 April||Easter Saturday||Saturday||08.00 - 20.00||10.00 – 17.00||Closed|
|21 April||Easter Sunday||Sunday||08.00 - 20.00||10.00 – 17.00||Closed|
|22 April||Easter Monday||Monday||08.00 - 20.00||10.00 – 17.00||Closed|
|30 April||Walpurgis Night||Tuesday||07.00 - 20.00||07.00 - 20.00||08.00 - 16.00|
|1 May||May Day||Wednesday||08.00 - 20.00||10.00 – 17.00||Closed|
|30 May||Ascension Day||Thursday||08.00 - 20.00||10.00 - 17.00||Closed|
|6 June||Sweden’s National Day||Thursday||08.00 - 20.00||10.00 – 17.00||Closed|
|8 June||Whitsun Eve||Saturday||08.00 - 20.00||10.00 – 17.00||Closed|
|9 June||Whitsun||Sunday||08.00 - 20.00||10.00 – 17.00||Closed|
|21 June||Midsummer’s Eve||Friday||08.00 - 20.00||10.00 – 17.00||Closed|
|22 June||Midsummer’s Day||Saturday||08.00 - 20.00||10.00 – 17.00||Closed|
|2 Nov||All Saints’ Day||Saturday||08.00 - 20.00||10.00 – 17.00||Closed|
|24 Dec||Christmas Eve||Tuesday||08.00 - 14.00||10.00 - 14.00||Closed|
|25 Dec||Christmas Day||Wednesday||08.00 - 20.00||10.00 – 17.00||Closed|
|26 Dec||Boxing Day||Thursday||08.00 - 20.00||10.00 – 17.00||Closed|
|31 Dec||New Year’s Eve||Tuesday||08.00 - 20.00||10.00 – 17.00||Closed|