You can apply for compensation if the bus or train is delayed. Here you can also dispute a surcharge.
Travel Guarantee terms and conditions
If your journey with us is cancelled or delayed by more than 20 minuts, due to a mistake made by us, a problem with our services, or shortcomings in our information, you are eligible for compensation under our Travel Guarantee.
Challenging a surcharge
If you have received a surcharge that you think is incorrect, you can dispute it. You can do that right here on the site.